Refunds and Replacements

The short version

If we cannot deliver your order, you get your money back in full. If something we delivered is removed inside the cover period, we replace it. Those two positions cover almost every case, and both are stated plainly here rather than buried.

Before delivery starts

Every order is checked before anything is placed. If we conclude the order is wrong for your profile, too large for its history, or aimed at a listing that is not live, we will contact you. You can change the order or cancel it, and a cancelled order is refunded in full.

You can also cancel yourself, for any reason, at any point before delivery begins. Tell us and you are refunded in full.

After delivery starts

Once items have begun going out, the order cannot be cancelled in full, because the work has been done and the placements cannot be recalled. If delivery stops part way through for a reason on our side, you are refunded for the part that was not delivered.

Replacement cover

Every order carries replacement cover for the period stated on it, running from the point delivery finishes. If an item we delivered is removed inside that period, tell us and we replace it at no cost. You do not need to prove anything.

Cover does not extend to:

• Content placed by anyone other than us.
• A profile suspended, merged or removed by the platform.
• Changes you make yourself, including deleting or editing content.
• A request made after the cover period has ended.

When we refund instead of replacing

If we cannot deliver a replacement, for example because the accounts required are no longer available for your market, we refund the value of the items we could not replace rather than substituting something you did not order.

What is not a refund reason

• A ranking that did not move. Reviews are one input into a ranking system that also depends on what your competitors are doing, and no provider can promise a position. Every service page on this site says so.
• A delivery window that ran to its stated length. The pacing is the service.
• A change of mind about a service whose published limits describe exactly the outcome you are unhappy with.

How to ask

Send us your order reference and what happened, through the contact page or by email. A person reads it. If a refund is due you will not have to argue for it.