Refunds and Cancellations

Refund And Cancellation Policy

RatingBoostly: Payment, Trial, Cancellation & Refund Terms

Website: https://ratingboostly.com/

Effective Date: September 5, 2026

UK Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

US Office: 1209 North Orange Street, Wilmington, DE 19801, USA

TRANSPARENCY GUARANTEEAt RatingBoostly, we aim to provide high-quality SaaS tools for reputation management. This Refund Policy governs your purchase of subscription plans, software add-ons, and professional services. It complies fully with applicable UK consumer protections and US trade regulations.

1. Overview & General Policy

RatingBoostly operates on a recurring subscription software model (monthly and annual billing cycles). Because our platform grants immediate access to digital software tools, review automation workflows, and automated email/SMS distribution systems, refunds are handled strictly according to the criteria set forth in this Policy.

2. 14-Day Money-Back Guarantee (New Subscribers)

We offer a 14-Day Money-Back Guarantee on all initial first-time subscription purchases for new accounts.

Eligibility: To qualify, your refund request must be submitted within fourteen (14) calendar days of your original purchase date.

Scope: The 14-day guarantee applies solely to your first initial subscription fee. Subsequent recurring billing cycles, plan upgrades, or secondary licenses do not qualify for this initial guarantee.

Process: Contact [email protected] within 14 days stating your account username and request for cancellation and refund.

3. Uk & Eu Consumer Right Of Cancel (Cooling-Off Period)

For consumers residing in the United Kingdom or European Union subscribing as individuals (B2C):

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a statutory right to cancel a contract within 14 days without giving any reason.

Immediate Service Waiver: When subscribing, you explicitly request immediate access to the digital SaaS content and service during the cancellation period. If you choose to cancel within the 14-day statutory period after accessing or utilizing the software services, you may receive a full refund, provided service usage has not exceeded reasonable evaluation thresholds.

B2B Subscriptions Excluded: Please note that statutory consumer cooling-off periods under UK law do not apply to purchases made by business entities or commercial clients (B2B transactions). However, B2B clients remain eligible for RatingBoostly’s standard 14-Day Money-Back Guarantee as outlined in Section 2.

4. Subscription Cancellation & Renewals

You can cancel your recurring subscription at any time prior to your next billing date.

Plan Type

Cancellation Notice Requirement

Billing & Access Outcome

Monthly Subscriptions

Cancel anytime before the next auto-renewal date via dashboard or email.

Access continues until the end of the current paid monthly cycle. No partial prorated refunds for mid-month cancellations.

Annual Subscriptions

Cancel anytime prior to annual renewal date.

Access continues for the remainder of the annual term. Refunds for unused months are not issued unless requested within the initial 14-day window.

5. Us Consumer Protection & Ftc Compliance

In compliance with US Federal Trade Commission (FTC) "Restore Online Shoppers' Confidence Act" (ROSCA) and state-level automatic renewal laws (e.g., California ARB):

• Clear Disclosure: Recurring renewal terms, pricing, and billing dates are prominently displayed prior to transaction completion.
• Simple Cancellation: RatingBoostly provides an easy, online mechanism to cancel auto-renewal directly within account settings under "Billing Options" without requiring complex multi-step call procedures.
• Pre-Renewal Reminders: Annual subscribers receive an automated email notice at least 30 days prior to annual renewal charging.

6. Non-Refundable Items & Services

The following items are strictly non-refundable under any circumstances:

Third-party carrier charges (e.g., custom SMS text credits or WhatsApp API usage fees sent via telecommunication gateways).

Custom onboarding, enterprise setup, bespoke API integrations, or professional consultation services that have already been rendered.

Accounts suspended or terminated due to a breach of our Terms and Conditions (e.g., purchasing fake reviews or violating FTC/CMA compliance regulations).

7. Service Outages And Quality Defects

If you experience service interruption or platform defects:

Under the UK Consumer Rights Act 2015 (for digital content), if our digital service is faulty or fails to perform as described, you are entitled to a repair, replacement, or price reduction.

If platform downtime exceeds 99.5% in a given calendar month due to an error on RatingBoostly's side, active account holders may request a pro-rata service credit applied to their next billing invoice.

8. How To Request A Refund

To request a refund or raise a billing dispute, please follow these steps:

Send an email to [email protected] from your account's registered email address.

Include your Full Name, Business Name, Transaction ID / Invoice Number, and reason for the request.

Our billing team will review and respond to your request within two (2) business days. Approved refunds are processed back to the original payment method within 5–10 business days.

9. Contact Information

RatingBoostly Billing & Refund Department:

• Website: https://ratingboostly.com/
• Billing Email: [email protected] | General Support: [email protected]
• UK Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• US Office: 1209 North Orange Street, Wilmington, DE 19801, United States